Free delivery on orders over ₦25,000 |
Same-day delivery available — order before 12 PM |
+234 801 234 5678
Frequently Asked Questions
Everything you need to know about BakeBox.
We recommend placing custom cake orders at least 48–72 hours in advance. For elaborate wedding or tiered cakes, a minimum of 1 week's notice is required to ensure the best quality and design work. Same-day orders may be available for simpler cakes subject to availability — please call or WhatsApp us to check.
We currently deliver across Lagos Island (Victoria Island, Ikoyi, Lekki, Ajah, Sangotedo) and Lagos Mainland (Surulere, Yaba, Ikeja, Maryland, Gbagada). A flat delivery fee of ₦1,500 applies. Free delivery is available on orders above ₦20,000 to eligible areas within Lagos Island. Contact us for delivery to other areas.
Order modifications are accepted up to 24 hours before the scheduled delivery/pickup time for standard products. For custom cakes, design and flavour changes must be requested at least 48 hours in advance. Please call or WhatsApp us immediately if you need to make changes, quoting your order number.
We accept all payment methods through Paystack — Nigeria's leading payment platform. This includes all debit and credit cards (Visa, Mastercard, Verve), bank transfers, USSD (*paystack code), and mobile money. All transactions are 100% secure and encrypted.
After placing your order, you'll receive a unique order number (format: BB-YYYYMMDD-XXXXXXX). Visit our Track Order page, enter your order number and the phone number used at checkout to see real-time status updates — from "Preparing" through "Out for Delivery" to "Delivered".
Never. BakeBox is committed to using only natural, high-quality ingredients. Our products contain no artificial flavours, colours, or preservatives. We use real Nigerian butter, farm-fresh eggs, natural vanilla bean paste, and locally-sourced cocoa — for flavour that's genuinely pure and wholesome.
Yes! Pickup is available at our bakery located at 123 Baker Street, Victoria Island, Lagos. Simply select "Pickup" during checkout (or note it in order comments) and your order will be freshly prepared and ready at your selected time. No delivery fee applies for pickups.
Your satisfaction is our priority. If you're unhappy with your order for any reason — wrong item, quality issue, or damage in delivery — please contact us within 2 hours of delivery with clear photos. We will arrange a replacement delivery, store credit, or appropriate refund. We're committed to making it right every time.
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