Terms & Conditions

Last updated: January 2025

Welcome to BakeBox. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Ordering

  • All orders are subject to availability and confirmation of the order price.
  • We reserve the right to refuse or cancel any order at our discretion, including for pricing errors.
  • By placing an order, you confirm that all information provided is accurate and complete.
  • A binding contract is formed only upon successful payment confirmation from Paystack.
  • Custom cake orders require a minimum of 48 hours notice; elaborate designs may require 7+ days.

2. Pricing

  • All prices are in Nigerian Naira (₦) and include applicable taxes.
  • Delivery fees are charged separately and shown clearly at checkout.
  • We reserve the right to change prices at any time without notice. Prices confirmed at checkout are final for that order.
  • Promotional prices and coupons cannot be combined unless explicitly stated.

3. Payment

  • Payment is processed securely by Paystack. We accept cards, bank transfers, USSD, and mobile money.
  • Full payment is required at the time of ordering. We do not offer credit terms for retail orders.
  • In the event of payment failure, your order will not be confirmed. Please retry or use an alternative payment method.
  • Receipt of payment is confirmed by email with your order number.

4. Delivery Policy

  • We deliver within Lagos State. Specific coverage areas are at our discretion and may change.
  • Delivery dates and time slots are estimates. While we strive to meet all commitments, factors beyond our control (traffic, weather) may cause delays.
  • A flat delivery fee of ₦1,500 applies. Free delivery is available on orders above ₦20,000 to eligible areas.
  • You must provide an accurate delivery address. Failed deliveries due to incorrect information are not eligible for refunds.
  • If no one is available to receive the order at delivery time, we will attempt one redelivery. Perishable items left unattended are your responsibility thereafter.

5. Cancellations & Modifications

  • Cancellations must be requested at least 24 hours before the scheduled delivery time for standard orders.
  • Custom cakes require a minimum of 48 hours notice for cancellation or modification.
  • Cancellations made outside these windows forfeit the right to a refund, as ingredients will already have been procured and preparation begun.
  • To cancel, contact us immediately via phone or WhatsApp with your order number.

6. Refund Policy

  • If your order arrives damaged, incorrect, or of unacceptable quality, contact us within 2 hours of delivery with photos.
  • Approved claims may result in a replacement delivery, store credit, or partial/full refund at our discretion.
  • Refunds, where approved, will be processed within 5–10 business days to the original payment method via Paystack.
  • We do not issue refunds for change of mind after baking has commenced.

7. Product Descriptions & Allergens

  • Product images are for illustration purposes only. Actual products may vary slightly in appearance.
  • Our products may contain or come into contact with common allergens including gluten, dairy, eggs, nuts, and soy.
  • It is your responsibility to check ingredient lists and allergen information before ordering. Contact us for specific allergen queries.

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, product images, and software — is the property of BakeBox and protected by Nigerian and international copyright law. Unauthorized reproduction or commercial use is prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, BakeBox shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the specific order giving rise to the claim.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of Nigerian courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. The updated date at the top of this page indicates the most recent revision. Continued use of BakeBox after changes constitutes acceptance of the new Terms.

12. Contact

For questions about these Terms, contact us:

BakeBox Nigeria
Email: hello@bakebox.com.ng
Phone: +234 800 225 3269